1. Booking terms and conditions
The deposit and final payment for accommodation must be paid by the due date stated on the invoice. If after a reminder, the invoice is still outstanding, we have the right to cancel the booking and to charge the customer a cancellation fee in accordance with the booking terms and conditions.
2. Booking and payment
Having made a booking, the customer will be given an invoice for the deposit and final payment or for the full rental payment. If the booking is made more than 48 days before the start of tenancy, the deposit (30% of total payment) is due 14 days from the date of booking and the final payment four weeks before the departure date. If the booking is made between 48 and 14 days of the departure date, an invoice for the full payment will be sent. This invoice is due 7 days from the date of booking. If the booking is made less than 14 days before the departure date, an invoice for the full payment will be sent. This invoice is due on the date of booking. All payments must be made by the due date stated on the invoice. We reserve the right to change prices.
3. Cancellations and changes
The cancellation date is the date on which we have received notice of cancellation.
If the customer cancels;
- 28 days or more before the date of departure, an office charge of €13 will be made.
- less than 28 days but at least 14 days before the date of departure, the deposit will be charged.
- less than 14 days but at least 48 hours before the departure date, 50% of the rent will be charged.
- less than 48 hours before departure, the entire rent will be charged.
If the booking is cancelled before the start of tenancy because of acute sickness, injury or death to the tenant or a family member after the booking, the customer is entitled to a full refund. Injuries must be notified to us without delay together with a medical certificate or other reliable information. If cancellation for any of the reasons mentioned above occurs during the tenancy, no refund will be made. If the customer wishes to change the tenancy period, this will be treated as a cancellation of the earlier booking and considered as a new booking.
4. Owner’s right to cancel a booking
In the event of force majeure, the owner of the holiday property may give notice on the tenancy, Notice must be given as soon as possible to the customer renting the property. In such cases, the customer is entitled to receive a full refund for rent paid. No compensation is payable for any costs incurred by the customer where notice on the tenancy is given in the event of force majeure.
The customer returns the keys in accordance with instructions received. We have the right to charge at least €50 for any key lost or unreturned. The caretaker has the right to charge €50 for opening the door to an apartment if the keys have been left inside.
6. Staying on the premises
During the tenancy, the customer has access right to the accommodation premises and yard. The brochure states that the premises may accommodate a given number of persons. Prior arrangement must be made with us if more persons than the number stated use the premises or the yard. The number of persons must be stated when booking. A charge of €5/person/day will be made for persons exceeding the given number stated. The customer is responsible for the tidiness of the accommodation premises and yard during tenancy and when it ends. If cleaning has not been done when the tenancy ends, we will charge €100 for cleaning the accommodation premises and yard. Unless otherwise agreed, the customer has use of the resort from 2pm on the day of arrival until 12 noon on the day of departure. Pets are permitted but are not allowed on the beds or furniture. Smoking is prohibited in all rooms.
The customer is liable to compensate the owner for any damage caused to the accommodation premises, its movables or to the yard during tenancy.
Any complaints must be made to the owner of the accommodation immediately they arise.
The accommodation premises may not be rented for re-letting. Re-letting is subject to separate agreement. The lessor is not liable to compensate any inconvenience or costs caused by natural conditions such as insects, mice or unexpected fluctuations in the weather.